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IT Support

This IT Support course prepares you for real-world IT support roles, covering everything from setting up and upgrading Windows to using everyday support tools.You will practice hands-on system setup, troubleshooting, and basic networking, building the practical skills IT Support Specialists and Helpdesk Engineers use daily.By the end of the course, you'll be ready for entry-level roles such as IT Technician, Helpdesk Support Engineer, Desktop Support Officer, or Network Administrator.

4.9 (0 review)
15 students
English
Last updated 10/2026
  • Overview
  • Curriculum

What you'll learn

Install and set up Windows operating systems


Upgrade and maintain Windows systems


Use essential IT support software and tools


Understand network basics and connectivity


Prepare for roles such as IT Technician, Helpdesk Support, or Desktop Support


Requirements

- Basic computer skills

- No prior IT experience required

- A laptop with internet access

Description

This IT Support course prepares you for real-world IT support roles, covering everything from setting up and upgrading Windows to using everyday support tools.

You will practice hands-on system setup, troubleshooting, and basic networking, building the practical skills IT Support Specialists and Helpdesk Engineers use daily.

By the end of the course, you'll be ready for entry-level roles such as IT Technician, Helpdesk Support Engineer, Desktop Support Officer, or Network Administrator.

Course Content

4 Chapters

12 Lectures

  • Lesson 1: Overview of IT career paths
  • Lesson 2: Roles & Daily Tasks Compared
  • Lesson 3: Customer Service & Communication Skills
  • Lesson 4: ITIL Basics (Incident, Request, Problem)
  • Lesson 1: PC components (CPU, RAM, storage, motherboard, PSU)
  • Lesson 2: Laptop vs desktop troubleshooting
  • Lesson 3: Peripheral setup (printers, scanners, monitors)
  • Lesson 4: Basic Hardware Diagnostics & Replacement
  • Lesson 1: Preparing installation media (USB/ISO)
  • Lesson 2: Partitioning & Disk Formatting
  • Lesson 3: BIOS/UEFI configuration
  • Lesson 4: Driver Installation & First Setup
  • No lessons added yet.
Roeung Sothea

0+ Students

2 Courses

Roeung Sothea

Instructor

No biography added yet.

IT Support

$129.00

4.9

Favorite

This course includes:

Certificate of Completion

48 hours

Weekly Schedule

. Sunday (8:30AM - 11:30AM)
. Tue-thu (6:00PM - 8:00PM)
. Saturday (1:30PM - 4:30PM)

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